Privacy Policy

Effective Date: August 7, 2026

At Canadawn, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, make a booking, or use our private transportation and tour services.

1. Information We Collect

Depending on how you interact with Canadawn, we may collect information such as:

• Full name
• Email address
• Phone number
• WhatsApp number, if provided
• Pickup and drop-off locations
• Travel dates and times
• Booking and reservation details
• Number of passengers and relevant transportation requirements
• Tour preferences and itinerary information
• Payment and transaction information, where applicable
• Information provided when contacting customer support
• IP address
• Browser type, device information, and operating system
• Website usage information collected through cookies, analytics, and similar technologies

Payment information may be processed by third-party payment providers. Canadawn may not directly collect or store complete payment card details where payment processing is handled by those providers.

2. How We Use Your Information

We may use the information we collect to:

• Process and manage transportation and tour bookings
• Provide airport transfers, private transportation, sightseeing tours, and related services
• Communicate with you regarding your booking or inquiry
• Send booking confirmations, reminders, updates, and other service-related communications
• Coordinate transportation with our drivers and operational staff
• Respond to customer service requests
• Process payments and transactions
• Improve our services, website, and customer experience
• Maintain website functionality and security
• Detect, prevent, and investigate fraud, misuse, or unauthorized activity
• Meet applicable legal, regulatory, accounting, or insurance requirements
• Protect the rights, property, and safety of Canadawn, our customers, drivers, and others

We do not sell or rent your personal information to third parties.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help us:

• Remember preferences and settings
• Improve website functionality and performance
• Understand how visitors use our website
• Analyze website traffic and usage
• Improve our services and online experience
• Support website security

You may be able to disable or manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.

4. How We Share Your Information

We may disclose personal information when reasonably necessary to provide our services and operate our business, including to:

• Canadawn drivers and operational personnel who need the information to fulfill a booking
• Service providers that assist with website hosting, communications, technology, booking management, analytics, or other business operations
• Payment processors and financial service providers
• Professional advisors, insurers, or other parties where reasonably necessary to operate or protect our business
• Government authorities, regulators, law enforcement agencies, or other parties when required or permitted by applicable law
• Other parties where necessary to protect the safety, rights, property, or security of Canadawn, our customers, or others

We take reasonable steps to work with service providers that handle personal information appropriately and in accordance with applicable privacy requirements.

5. Payment Information

Where payments are processed through third-party payment providers, your payment information may be collected and processed directly by those providers in accordance with their own privacy policies and terms.

Canadawn does not intend to store complete credit or debit card numbers on its own systems when payment processing is handled by a third-party provider.

6. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, or destruction.

However, no website, electronic transmission, or method of storing information can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, maintain business and transaction records, comply with applicable legal and regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it, subject to applicable legal requirements.

8. Your Privacy Rights

Depending on applicable Canadian privacy laws and your circumstances, you may have rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Ask questions about how your personal information is collected, used, or disclosed
• Withdraw consent where processing is based on consent, subject to legal or contractual restrictions
• Request deletion or removal of information where permitted by applicable law
• Raise a concern about our handling of your personal information

If you would like to exercise a privacy right or make a privacy-related inquiry, please contact us using the information provided below.

We may need to verify your identity before responding to certain requests.

9. Third-Party Websites and Services

Our website may contain links to websites, applications, payment providers, booking platforms, or other services operated by third parties.

If you follow a link to a third-party website or service, that third party's privacy policy and terms may apply. Canadawn is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the applicable privacy policies before providing personal information to third parties.

10. Children's Privacy

Our website and services are intended for a general audience and are not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If we become aware that we have collected personal information inappropriately, we will take reasonable steps to address the situation.

11. Communications

We may contact you using the information you provide to us for purposes related to your booking, transportation service, tour, inquiry, payment, or customer support.

Where required by applicable law, we will obtain appropriate consent before sending promotional or marketing communications. You may unsubscribe from promotional communications at any time by following the instructions provided in the communication or contacting us directly.

Please note that you may still receive necessary service-related communications even if you opt out of promotional messages.

12. International Data Processing

Some of our service providers or technology platforms may process or store information outside of Canada. Where personal information is transferred outside Canada, it may be subject to the laws of the jurisdiction where it is processed or stored.

We take reasonable steps to ensure that personal information handled by our service providers is appropriately protected.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable legal requirements.

When we make changes, we will post the revised Privacy Policy on this page and update the effective date at the top.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Canadawn:

Canadawn
Toronto, Ontario, Canada

Phone: [Your Business Phone Number]
Email: [Your Business Email Address]

We will make reasonable efforts to respond to privacy inquiries in a timely manner.

Last Updated: August 7, 2026